Warranty Information

When your LUX Precision Fire Grill arrives, it has already been measured according to our quality standards. However, on the off chance that something is wrong with your LUX Precision Fire Grill when it arrives like a weld breaking or a manufacturing defect, we offer a limited lifetime warranty to cover these kinds of issues. For LUX Precision Fire Grills or accessories damaged in shipping, please contact our customer service team with photos and information at info@luxgrilling.com. A team member will review and offer a credit or replacement based on the extent of the damage.

We guarantee that your LUX Precision Fire Grill won’t rust through or burn through for up to 5 years after your purchase. If your product is covered by this warranty, we will repair or replace your product with a new one free of charge. If your product has been discontinued, you’ll receive a replacement of equal or lesser value.

There’s no warranty on material finishes, as some of the materials we use may form natural signs of aging with use.

If you think there may be something wrong with your LUX Precision Fire Grill, and you want to know if it’s covered by this warranty, check out our full warranty here.

If you have any further questions, feel free to contact us. We are here for each of our customers and happy to help however we can.

LUX Grilling Company warrants to the original purchaser that the LUX Precision Fire Grills and Accessories are free from workmanship and material defects during the lifetime of the original purchaser.

In addition, LUX Grilling Company warrants no rust through or burn through for a period of five (5) years from purchase. If a product is covered by this limited warranty, LUX Grilling Company, at its option, will repair or replace with a new product free of charge, excluding any applicable shipping and handling charges.
If the product being warranted has been discontinued, the replacement product will be of equal or similar value. Altering any LUX Grilling Company product, or using the product in any way other than the intended use, will void this Lifetime Warranty. Except as provided above, no warranty is offered on rust, paint or finishes due to being made with material with potential for corrosion.

LUX Grilling Company’s liability and obligation is limited to repair or replacement of the product, at their option. The purchaser must provide LUX Grilling Company with photos of the product’s defects for evaluation.

Upon approval of warranty, LUX Grilling Company will issue a return for repair, or return for exchange of the defective product. This warranty does not cover damage or product failure caused by normal wear and tear, accident, misuse, negligence, tampering, modifications, act of war, overloading, improper attachment, improper maintenance, or failure to maintain.

LUX Grilling Company is held harmless for any injury or death caused by the misuse of this product. This warranty does not cover damage caused by proper or improper use of our products to any surrounding surfaces, structures, or furnishings. This includes, but is not limited to, discoloration or damage to a patio or deck surface, furniture, house, or any other structure.

This warranty gives you specific legal rights providing said product is put to its proper designated use.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL AGREEMENT, 
GUARANTEE, PROMISE, REPRESENTATION OR WARRANTY SHALL BE BINDING. IN NO EVENT WILL LUX GRILLING COMPANY BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES EVEN IF LUX GRILLING COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF LUX GRILLING COMPANY HAS KNOWLEDGE THAT FAILURE TO PERFORM COULD CAUSE CONSEQUENTIAL ECONOMIC LOSSES. IN ANY EVENT, CUMULATIVE DAMAGES FOR BREACH OF THIS WARRANTY WILL BE LIMITED TO THE AMOUNT ACTUALLY PAID TO LUX GRILLING COMPANY FOR THE PRODUCT. THIS PARAGRAPH SHALL APPLY TO ALL ACTIONS RELATED TO THE PRODUCT, WHETHER BASED ON TORT, CONTRACT OR OTHER THEORIES. THE PURCHASER ACKNOWLEDGES THAT THIS PARAGRAPH ALLOCATES THE RISK OF PRODUCT FAILURE BETWEEN LUX GRILLING COMPANY AND THE PURCHASER, AND THAT THIS ALLOCATION IS REFLECTED IN THE PRICE PAID.